Week2A: Communication Between Business & Consumer

Hello everyone, welcome back to my blog. I’m going to start of by saying that social media is a BIG game changer when it comes down to communication between businesses and consumers. Social media has helped out a lot of business owners get known. All it takes is for one person to hit the like button or get services done by that business and sharing it on their page.  Friends and family will eventually see the post on their page and the likes will continue to come through. I say this from experience. Keep in mind I run a small detailing business but that’s besides the point right now. Social media also has a strong roll on problem solving. For example, Facebook allows the consumers to leave feedback based on the service they received. Let’s say a consumer wasn’t happy with the service provided and they rant about how bad the service was and what not. The notification will pop up on your phone if u have the app and will allow you to take immediate action to solve the problem to avoid getting hit with the bad reviews. Trust me there are a lot of Karen’s out there that will try to make your business look bad just because they feel like it. I been there haha. Also you have to keep in mind that listening to the consumer has a lot to do with getting known as a good or bad business/business owner. The more you listen the less Karen’s you will have. I hope me using Karen’s doesn’t offend anyone. 

Moving on to my thoughts on the reviews I read based on my research. So A couple months ago I was looking for a dentist to go get some work done. There’s one by my house and it’s literally like a 5-10 minute walk to get there. Anyways I was looking at the reviews to see what the consumers had to say. From what I saw there was plenty of positive reviews to convince me to go there.  But  wait, I also had to check out the negative ones. I had to see how much the business owner cared about the negative reviews and how they handled them.  From what I saw it wasn’t so bad. The owner herself and other employees in charge of the page would actually message them back and tried to solve the problems. Of course there were some where consumers tried to say certain things weren’t explained and what not. But from what I saw apparently everything was explained. This being said I think that the reviews are very important and listening to the consumer is an important roll to take as a business owner. Bad reviews will make a huge impact on your business.

Til this day I have not written reviews when I purchase or experience something. I guess I been lazy to take a minute of my life to leave some feedback and to be honest I didn’t think how important reviews are until now that I’m taking this class. So yea if I were to start leaving reviews it would depend on the service or quality of the item purchased. Reading about social media marketing is teaching me more than I knew. Like I mentioned earlier, I run a small detailing business and honestly never really paid much attention to reviews. On second thought I don’t even think I had reviews on my page. Maybe a couple comments and that’s about it. I will have to check my page out again haha. I think I should start leaving reviews from now on.


Me being a small business owner and having a lot of competition is kind of hard to get clients. I’m not a big time detailer but I know for sure I get down on my services. I go above and beyond on my services and pay really close attention to detail. Now, like I mentioned earlier I haven’t really dealt with reviews. So if and then I end up dealing with reviews I’m sure I would handle them the right way. I know I mentioned there can be Karen’s out there and those are the hard ones to deal with specially because they will not give up and will stick to their thought or word. But it’s easy to tell who is who. So I’d be grateful and respond with appreciation and thank you’s to those that are satisfied and for those that aren’t I’d try to fix the problem because every problem has a solution. Right?  Now for the Karen’s, after trying multiple times and ways to make that customer happy if no accomplishment has been met, I’d just say sorry for not meeting your expectations and move on to the next customer. Yes, in the business industry you win some and you loose some. At the end of the day what matters the most is that you keep in mind that out of 10 or 20 customers only 1 was unsatisfied and 9 or 19 were satisfied. That’s what’s going to keep u going. Why fry your brain overthinking about that one bad review when you did what you could and wasn’t able to fix it just because that Person decided to be a Karen. Move on and continue being successful.

Comments

Post a Comment

Popular posts from this blog

Week1A: My Blog Theme

Hello everyone and welcome to my blog. As you see the theme I chose has a dark pathway image to it. I chose this theme because it reminds me of something an OG told me once back when I was in my teenage years. No, I was not in any gangs or anything like that but was around OG’s due to the jobs I had before. Seeing this theme keeps me on track and reminds me that a dark path will never have a light and will be a challenge to find it. Nothing in life is easy to obtain. You have to put in work. This OG told me that life is never easy and nothing will ever get handed to you. If once you got something handed to you it doesn’t mean that it was free. Everything has a price and we pay for it one way or another. I reflect on that saying because I’ve gone through situations where things have been handed to me and ended up paying a price later. Going through that experience made me realize that nothing is really free and   easy. You have to find your own pathways light no matter how difficult it
Read more

Week1B: Social Media Use Today

Hello everyone! So my thoughts on social media are simple. I feel like it will be the future of every business out there. Social media is actually a powerful tool to use for marketing but, it does have its pros and cons. Now a days everyone in this world uses social media for everything. When I say everything I mean everything. I feel like the pros would be that if u use it for business it helps u reach a lot of views all over the world to get known and grow. Now if u use it for personal it helps you keep in touch with close friends and family that aren’t close to your home. The cons I’ve seen are that your social media profiles are always at risk of getting hacked and if you use it for personal it will bring you drama one way or another haha. I speak from experience.   I see Facebook and InstaGram being used more in a business way. Now a days both platforms allow you to use it for personal and business which is cool. I use both platforms but mainly for business. Now Snap chat and Tik
Read more

Week2A: Write A Positive Comment

So today I chose to write a comment or review I should say on Dr. Peggy’s Dental. I didn’t do it because it’s my favorite place. I did it because it’s the most recent service I’ve had from them. I wrote about the experience I had with them. Keep in mind it was my first time with them. I was in there for a deep cleaning and turned out to be more than that. Long story short I had to get 3 wisdom teeth removed and they had to do some bone harvesting plus add a crown.     They had to reschedule me due to some accident and they went out of their way to get me in on a Saturday to get the work done on me. Keep in mind they don’t open weekends. That helped me not miss work again during the week. The service was outstanding and they treat you very good. Based on my experience, I would really recommend Dr. Peggy’s Dental to friends and family. Dr. Peggy and her staff take really good care of you and always have an answer for your question. They truly make their clients their number 1 priority.
Read more